Account Manager - DACH (all genders)

Berlin

Full-time

Permanent employee

Your Impact

As a Account Manager (German market), you will ensure our customers get maximum value from autarc - and you’ll turn real customer pain into product improvements. You’ll work closely with Product and Tech, drive adoption and retention, and identify growth opportunities across your portfolio.

What you will do:

Be the go-to contact for our B2B customers in Germany (especially energy installers), guiding them from onboarding to long-term success
Translate customer feedback into product impact by working closely with our Product and Tech teams - crisp problem statements, clear priorities, and fast loops
Continuously improve the customer experience: tighten processes, remove friction, and make sure customers get answers and outcomes quickly
Identify upsell opportunities and expansion signals (new modules, additional seats, new locations) and drive them with Sales — without being “salesy”
Plan and run customer projects that drive adoption, retention, and measurable outcomes (e.g., rollout playbooks, training, QBRs, usage improvements)

What you bring

Experience in B2B Customer Success / Customer Service, with strong comfort in direct customer conversations
A technical or process-oriented background (e.g., engineering, operations, energy tech, or similar) that helps you understand complex customer workflows
Startup experience is a plus - you know how to operate with ambiguity and speed
Motivated to drive real change in renewables, not just work in sustainability
Excellent communication and presentation skills in German (C2); fluent English is a plus

What we offer

Grow with us: As part of a fast-growing, YC-backed climate tech startup with an ambitious team.
Real ownership: Drive your work from idea to impact.
Low ego, high trust: No blame, open feedback, collaboration over hierarchy.
Be part of the energy transition: Help bring more heat pumps and solar to homes every day.
Hybrid work in Berlin-Mitte: 3 days together in our office near Weinbergspark, 2 from home. Need more flexibility? We'll find a way.
Modern equipment: MacBook and 27″ monitor.
Annual team retreat plus regular team events.
Mobility: Dance e-bike or Deutschland-Ticket.
Fitness: Urban Sports Club membership.

Next steps

Apply online with a strong CV.
Your contact person is Thies Hansen (Co-Founder).
After screening your application, we'll let you know whether we'd like to take the next step together.
First, we'll have a ~30-minute intro call via Google Meet.
Next, we'll have a more in-depth 30-minute Google Meet interview.
After that, we'll invite you to an in-person interview at our Berlin office.

About us

Heating our buildings causes around 25% of Europe's CO₂ emissions. Decarbonizing it depends on installers – and there are far too few of them to keep up with the growing demand for heat pumps.

autarc is building the operating system for energy installers across Europe: software that makes planning, designing and installing heat pumps faster and more digital. Our goal is to help plan and design 1 million heat pumps by 2030.

Founded in Berlin and backed by Y Combinator (S24), we're a team of 60+ people across Sales, Tech and Operations, already serving more than 2,000 customers.